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12-15-2003, 6:31 AM CEC Joined on 12-12-2003 Posts 4 Opto Browser Configurator doesn't work I was able to create a tag database file with ioManager and get it downloaded to my SNAP ENET D64 unit. I am now trying to set up OptoOPCServer using the Browser Configurator. As soon as I open the .otg file, the Browser Configurator brings up an error message: "Could not start object - Opto22.EthernetIoBrowserItems.1" Any ideas? -Steve    Report

12-16-2003, 12:16 PM CEC Joined on 12-12-2003 Posts 4 Re: Opto Browser Configurator doesn't work This was after installing the software "Opto22 SNAP Ethernet I/O Software R5.0a" (2003-10-09) downloaded from the web site. Apparently, the installation for that revision was not correct. I contacted Opto support directly, and they asked me to uninstall the Ethernet I/O software and install the Ultimate I/O software suite instead. After I did this it worked beautifully! So, it's working using "Opto22 SNAP Ultimate I/O Software R5.0a" (2003-11-26) from the web site. Thanks to Opto support! -Steve    Report

12-16-2003, 2:13 PM dhhill Joined on 06-04-2003 Posts 22 Re: Opto Browser Configurator doesn't work Speaking of Opto 22 Product Support, here's the contact info (also found at the bottom of the Forums Register page), along with a note about the forums and technical support... Email: support@opto22.com Phone: (available 8:00 a.m. to 5:00 p.m. Pacific Time) 800-835-6786 (toll-free in North America) 909-695-3080 NOTE: Opto 22 Forums is not a product support channel for Opto 22. It is a forum for exchanging ideas, experiences, code, and applications with other users in the Opto 22 community. Please refrain from posting requests for Opto 22 product support in a forum. Opto 22's product support team is not equipped to respond to requests in this forum in a timely or consistent manner. To request technical support with an Opto 22 product, contact Opto 22’s Product Support Group directly at the email address and phone numbers above or on the Internet here: http://support.opto22.com    Report

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