KB80798
Published: May 12, 2010
Revision: 2.0

Slight possibility of no/poor signal quality from wireless brains and controllers


Applies To:

SNAP-PAC-S1-W
SNAP-PAC-S2-W
SNAP-PAC-R1-W
SNAP-PAC-R2-W
SNAP-PAC-EB1-W
SNAP-PAC-EB2-W

Versions Affected:

Problem found in products manufactured: October through November 2009
Problem is fixed in version: R8.5c

Resolved In Version:

Problem is fixed in version: R8.5c


Symptoms:

A slight possibility of no connection or poor signal quality by an Opto 22 wireless device may be due to a missing pin on the device's connector to the device's antenna. If the antenna is unscrewed and removed from the wireless device, inspect the connection from the wireless device and insure a male pin exists. The antenna will have the female connection.

Wireless devices with this unlikely problem will have date codes of 10/09 (October 2009) or 11/09 (November 2009).


Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


DISCLAIMER

This Opto 22 Knowledge Base ('OptoKB') article is intended to provide general technical information on a particular subject or subjects and is not an exhaustive treatment of such subjects. Accordingly, the information in this OptoKB article is not intended to constitute application, design, software, or other professional engineering advice or services. Opto 22 may modify the OptoKB articles at any time. Before making any decision or taking any action which might affect your equipment, you should consult a qualified professional.

OPTO 22 DOES NOT WARRANT THE COMPLETENESS, TIMELINESS, OR ACCURACY OF THE DATA CONTAINED IN THIS OPTOKB ARTICLE AND MAY MAKE CHANGES THERETO AT ANY TIME AT ITS SOLE DISCRETION WITHOUT NOTICE. FURTHER, ALL INFORMATION CONVEYED HEREBY IS PROVIDED TO USERS 'AS IS.' IN NO EVENT SHALL OPTO 22 BE LIABLE FOR ANY DAMAGES OF ANY KIND INCLUDING DIRECT, INDIRECT INCIDENTAL, CONSEQUENTIAL, LOSS PROFIT, OR DAMAGE, EVEN IF OPTO 22 HAS BEEN ADVISED ON THE POSSIBILITY OF SUCH DAMAGES.

OPTO 22 DISCLAIMS ALL WARRANTIES WHETHER EXPRESSED OR IMPLIED WITH RESPECT TO THE INFORMATION (INCLUDING HARDWARE, SOFTWARE, AND/OR FIRMWARE) PROVIDED HEREBY, INCLUDING THE IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTIBILITY, AND NON-INFRINGEMENT. Note that certain jurisdictions do not sanction the exclusion of implied warranties: thus, this disclaimer may not apply to you.

Copyright © 2024 Opto 22. All rights reserved.