KB82227
Published: January 16, 2013
Revision: 2.0

Multiple 'Synchronize Clock SNTP' commands may fail


Applies To:

SNAP-PAC-S1
SNAP-PAC-S2
SNAP-PAC-S1-W
SNAP-PAC-S2-W
SNAP-PAC-R1
SNAP-PAC-R2
SNAP-PAC-R1-W
SNAP-PAC-R2-W

Versions Affected:

Problem was discovered in version: R9.2b
Problem is fixed in version: R9.2c

Resolved In Version:

Problem is fixed in version: R9.2c


Symptoms:

If the Synchronize Clock SNTP command is used multiple times  in a strategy, an error could occur after the first time the command is used if the Server URL connection string passed to it is shorter than a previously passed string. Sometimes it can take a while for the command to complete and may appear as a delay in the strategy. In addition to a Success code of 0, various other error codes could be returned, including: -10 (Invalid port number.), -50 (Open connection timeout. Could not establish connection within the timeout period.), -87 (Open error.),  or -450 (DNS could not resolve host name to an IP address.).


Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


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