groov does not display "welcome to groov" window and does not restore to defaults

Applies To:

GROOV-AT1

Versions Affected:

Versions affected: groov Admin 1.570.24 and earlier
Problem is fixed in version: 1.570.25

Resolved In Version:

Problem is fixed in version: 1.570.25

Symptoms:

When a restore defaults operation is completed and the hostname or IP address of the groov box is re-entered. The groov box does not proceed to the "Welcome to groov" screen and is not restored to its factory state.

Workaround:

Follow these steps to restore the groov to factory defaults:

Turn the groov off by momentarily pressing the On/Off, and waiting for all LEDs to turn off.
Press the On/Off button and hold it until the STOR LED blinks orange.
When the STOR and SYS LEDs stop blinking, wait another 30 seconds.
The groov defaults are restored and the following screen is displayed when the box is accessed by hostname or the IP address assigned:

groov is now ready to be setup.

Resolution:

Opto 22 has resolved this issue.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com

DISCLAIMER

This Opto 22 Knowledge Base ('OptoKB') article is intended to provide general technical information on a particular subject or subjects and is not an exhaustive treatment of such subjects. Accordingly, the information in this OptoKB article is not intended to constitute application, design, software, or other professional engineering advice or services. Opto 22 may modify the OptoKB articles at any time. Before making any decision or taking any action which might affect your equipment, you should consult a qualified professional.

OPTO 22 DOES NOT WARRANT THE COMPLETENESS, TIMELINESS, OR ACCURACY OF THE DATA CONTAINED IN THIS OPTOKB ARTICLE AND MAY MAKE CHANGES THERETO AT ANY TIME AT ITS SOLE DISCRETION WITHOUT NOTICE. FURTHER, ALL INFORMATION CONVEYED HEREBY IS PROVIDED TO USERS 'AS IS.' IN NO EVENT SHALL OPTO 22 BE LIABLE FOR ANY DAMAGES OF ANY KIND INCLUDING DIRECT, INDIRECT INCIDENTAL, CONSEQUENTIAL, LOSS PROFIT, OR DAMAGE, EVEN IF OPTO 22 HAS BEEN ADVISED ON THE POSSIBILITY OF SUCH DAMAGES.

OPTO 22 DISCLAIMS ALL WARRANTIES WHETHER EXPRESSED OR IMPLIED WITH RESPECT TO THE INFORMATION (INCLUDING HARDWARE, SOFTWARE, AND/OR FIRMWARE) PROVIDED HEREBY, INCLUDING THE IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTIBILITY, AND NON-INFRINGEMENT. Note that certain jurisdictions do not sanction the exclusion of implied warranties: thus, this disclaimer may not apply to you.