Controller may reset under special circumstances

Applies To:

SNAP-PAC-S1
SNAP-PAC-S1-FM
SNAP-PAC-S1-W
SNAP-PAC-S2
SNAP-PAC-S2-W
SNAP-PAC-R1
SNAP-PAC-R1-FM
SNAP-PAC-R1-W
SNAP-PAC-R2
SNAP-PAC-R2-FM
SNAP-PAC-R2-W

Versions Affected:

Problem affects versions: Firmware R9.2a, R9.2b, R9.3b
Problem is fixed in version: Firmware R9.3c

Resolved In Version:

Problem is fixed in version: Firmware R9.3c

Symptoms:

When the controller is set to auto run, under some circumstances the controller may reset.

If the STAT LED doesn't turn green almost immediately after it lights up amber, the reset will occur within just a few seconds. If the STAT LED turns green, the strategy will run without a problem.

Workaround:

Place a short delay in Block 0 of the Powerup chart.

Resolution:

Opto 22 has resolved this issue.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com

DISCLAIMER

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