KB84702
Published: December 10, 2015
Revision: 2.0

PAC Project Firmware: Strategy download may fail


Applies To:

SNAP-PAC-R1
SNAP-PAC-R1-W
SNAP-PAC-R2
SNAP-PAC-R2-W
SNAP-PAC-S1
SNAP-PAC-S1-W
SNAP-PAC-S2
SNAP-PAC-S2-W
SOFTPAC

Versions Affected:

Versions affected: All versions
Problem is fixed in version: PAC Firmware R9.4c

Resolved In Version:

Problem is fixed in version: PAC Firmware R9.4c


Symptoms:

If there is an error during a strategy download (for example, "dictionary full", "Out of Memory" or "Definition Unknown"), the controller may not automatically recover from the error. If you inspect the controller from PAC Terminal, it may show a strategy name, but it won't be functional.

Subsequent downloads may fail, even after the strategy has been corrected, especially if the problem was an "Out of Memory" error.


Workaround:

From PAC Terminal, right-click the controller and select "Clear Control Engine RAM" from the context menu.

Resolution:

Opto 22 has resolved this issue.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


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