KB85901
Published: May 26, 2016
Revision: 1.0

Uploading SSL certificates to groov Box can cause the Box to become unreachable


Applies To:

GROOV-AR1-BASE
GROOV-AR1
GROOV-AR1-SNAP
GROOV-AT1
GROOV-AT1-SNAP

Versions Affected:

Problem affects versions: groov Admin R1.570.43 and lower


Symptoms:

After you upload a new SSL certificate to the groov Box using the groov Admin SSL configuration page, groov becomes unreachable.

You will not be able to reach the groov Box if the wrong certificate files are uploaded, if files do not match, or if they are uploaded in the wrong place.

Workaround:

BEFORE uploading a new SSL certificate, use groov Admin to back up groov (Build, View, project) and Ethernet/Wireless Settings.

Make sure the certificate is correct when uploading.

If the groov Box is unreachable, restore it to factory defaults. Then use groov Admin to restore groov and your settings from the backup.

Resolution:

Opto 22 is investigating this issue.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


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