KB86214
Published: September 28, 2016
Revision: 2.0

groov View mobile app fails to connect to sites with an IPv6 address configured to use a name


Applies To:

groov View mobile

Versions Affected:

R2.42 and lower

Resolved In Version:

R2.43


Symptoms:

The groov View mobile app fails to connect to sites that have an IPv6 address when the connection is configured to use a name rather than a hard-coded IP address. For example:

  • https://mygroov.mydomain.com does not work
  • https://159.200.50.43 does work

Workaround:

When configuring the link, use the equivalent IPv4 address if available.

Resolution:

Opto 22 has resolved this issue.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


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