KB52368
Published: January 4, 2007
Revision: 2.0

ioDisplay Configurator may crash when SuperTrends are configured for very low scaling and refresh rates


Applies To:

ioDisplay Professional
ioDisplay Basic

Versions Affected:

Problem was discovered in version: R7.1e
Problem is fixed in version: R7.1g

Resolved In Version:

Problem is fixed in version: R7.1g


Symptoms:

ioDisplay Configurator crashes when a SuperTrend is configured to collect one point of data once a day, and then configured to display seven days of data.

To duplicate the problem:

  1. Configure a refresh group to scan once a day.
  2. Create a SuperTrend and configure the dynamic attributes so that it is set up as a real-time trend, and is assigned the refresh group that scans once a day.
  3. From the SuperTrend setup dialog, select the X-axis tab and set the Time Span to 7 days, with Major Division set up as 1 day, and Minor Division set up as 1.
  4. Select the Y-axis tab and set the Major division to 7 and the Minor division to 1, with Scaling set to Pen.
  5. Select the Pens 1-8 tab, check off Pen 1 and associate it with an ioControl tag.
  6. Click OK. Configurator crashes.

Resolution:

Opto 22 has resolved this issue.


Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


DISCLAIMER

This Opto 22 Knowledge Base ('OptoKB') article is intended to provide general technical information on a particular subject or subjects and is not an exhaustive treatment of such subjects. Accordingly, the information in this OptoKB article is not intended to constitute application, design, software, or other professional engineering advice or services. Opto 22 may modify the OptoKB articles at any time. Before making any decision or taking any action which might affect your equipment, you should consult a qualified professional.

OPTO 22 DOES NOT WARRANT THE COMPLETENESS, TIMELINESS, OR ACCURACY OF THE DATA CONTAINED IN THIS OPTOKB ARTICLE AND MAY MAKE CHANGES THERETO AT ANY TIME AT ITS SOLE DISCRETION WITHOUT NOTICE. FURTHER, ALL INFORMATION CONVEYED HEREBY IS PROVIDED TO USERS 'AS IS.' IN NO EVENT SHALL OPTO 22 BE LIABLE FOR ANY DAMAGES OF ANY KIND INCLUDING DIRECT, INDIRECT INCIDENTAL, CONSEQUENTIAL, LOSS PROFIT, OR DAMAGE, EVEN IF OPTO 22 HAS BEEN ADVISED ON THE POSSIBILITY OF SUCH DAMAGES.

OPTO 22 DISCLAIMS ALL WARRANTIES WHETHER EXPRESSED OR IMPLIED WITH RESPECT TO THE INFORMATION (INCLUDING HARDWARE, SOFTWARE, AND/OR FIRMWARE) PROVIDED HEREBY, INCLUDING THE IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTIBILITY, AND NON-INFRINGEMENT. Note that certain jurisdictions do not sanction the exclusion of implied warranties: thus, this disclaimer may not apply to you.

Copyright © 2024 Opto 22. All rights reserved.