ioDisplay unresponsive from corrupt Symbol Factory graphic

Applies To:

ioDisplay Professional
ioDisplay Basic

Versions Affected:

Problem was discovered in version: R7.1c
Temporary workaround in version: R7.1d
Problem is resolved in version: R7.1g

Resolved In Version:

Problem is resolved in version: R7.1g

Symptoms:

ioDisplay may become unresponsive after importing a corrupt 3dSymbol graphic from Symbol Factory.

To verify the problem, from ioDisplay Configurator go to Edit→Paste from File→Built in symbols. Browse to ioDisplayProSupportFiles, 3dSymbol, and select Tocpidfp.smb. A message appears stating: ‘Symbol File is from a previous version of ioDisplay or OptoDisplay.. Save to File to update.’ After clicking ‘OK’, ioDisplay becomes unresponsive, and ioDisplay must be terminated.

Workaround:

Do not use the Tocpidftp.smb graphic in affected versions. The corrupt graphic was removed from the 3dSymbol subfolder until the issue was resolved.

Resolution:

Opto 22 has resolved this issue.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com

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