Opto 22

43044 Business Park Drive, Temecula, CA 92590 USA
Local & outside the USA:(951) 695-3000
Toll-Free within the USA:(800) 321-6786
Fax: (951) 695-3095
Email: sales@opto22.com

If I bought software and a new version is released, can I get the upgrade for free?

Answer: Take a look at the software version number to find out.
Opto 22 software version numbers are coded in one of these two ways:

Opto 22 software release numbers


If the upgrade is within the same Major number, it's free.
If the upgrade has a higher Major number, you need to purchase it.

Examples:

R9.1d to R9.2a—Major number is the same, so upgrade is free.
R9.1003 to R9.2000—Major number is the same, so upgrade is free.
R9.2a to R9.2c—Major number is the same, so upgrade is free.
R8.4b to R9.1a—Major number is different, so upgrade must be purchased.
R8.4001 to R9.1000—Major number is different, so upgrade must be purchased.


A Note on Passwords

Passwords usually change when Major or Minor numbers change. If you download a new version and don't have the correct password, contact Pre-Sales Engineering or Product Support.

If you have any questions about this Software Upgrade Policy, please contact Pre-Sales Engineering or Product Support.

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Opto 22 Product Support

Opto 22 Product Support is FREE Monday through Friday 7 a.m. to 5 p.m. Pacific Time

Product Support Numbers:

Local: (951) 695-3080
Toll-Free: (800) 835-6786
Fax: (951) 695-3017
support@opto22.com

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