KB89935 /Support/Resources-Tools/KnowledgeBase/KB89935 - 8/8/2024 10:39:15 PM After a SNAP-PAC S-series backup controller is initially synchronized with the active controller in a redundant system with the SNAP PAC Redundancy Option Kit (part number SNAP-PAC-ROK [obsolete]), you may encounter “Wrong Object Type” errors in Redundancy Manager that referen...
KB90164 /Support/Resources-Tools/KnowledgeBase/KB90164 - 8/8/2024 10:14:17 PM If you have successfully opened an FTP session with a remote FTP server using a communication handle in your PAC Control strategy, you may receive incorrect or generic error codes from “Send Communication Handle Command” in SoftPAC when FTP commands fail.
Applied Automation Webinar Series /Community/Events/Applied-Automation-Webinar-Series-(1) - 8/2/2024 9:00:00 AM
KB90947 /Support/Resources-Tools/KnowledgeBase/KB90947 - 7/24/2024 5:08:27 PM The “Subtype / Feature” column in PAC Control may display incorrect channel information for GRV-IDCIFQ-12 modules.
KB90600 /Support/Resources-Tools/KnowledgeBase/KB90600 - 7/24/2024 5:01:41 PM Sending test emails in PAC Display may fail or freeze the application.
KB90940 /Support/Resources-Tools/KnowledgeBase/KB90940 - 7/24/2024 4:51:00 PM Firmware updates for SNAP PAC R-Series controllers configured for Secure Strategy Distribution (SSD) fail.
Wunderlich-Malec Engineering /Community/Opto-Partners/Wunderlich-Malec-Engineering - 7/2/2024 7:40:22 PM Partner Overview Wunderlich-Malec is a 500-plus employee-owned EPC firm specializing in Electrical and Control Systems Engineering and Integration Services. We have active projects across most vertical markets, including Pharmaceutical, Food, Beverage (Brewing), Material Ha...
KB90881 /Support/Resources-Tools/KnowledgeBase/KB90881 - 6/10/2024 8:19:49 PM If you modify the default minimum threshold values for Minimum Voltage Threshold Ratio, Minimum Current Threshold, or Power Creep Adjustment (power threshold), if the threshold is not met for a phase, some channels that are supposed to be set to zero are not.
KB90767 /Support/Resources-Tools/KnowledgeBase/KB90767 - 6/10/2024 7:49:49 PM From the groov Manage Home page, if you click System > Files, then Unsecured Files, groov Manage displays the message Nothing is mounted , even if there are files in the unsecured area.
KB90786 /Support/Resources-Tools/KnowledgeBase/KB90786 - 5/21/2024 11:13:32 PM In your PAC Control strategy, if 0 is specified for the Number of Pulses parameter of the Generate N Pulses command, then no TPO pulses should be started. However, groov I/O incorrectly treats a 0 as a signal to start TPO pulses.
KB90874 /Support/Resources-Tools/KnowledgeBase/KB90874 - 5/21/2024 10:38:23 PM On your groov EPIC processor, if you have a PAC Control strategy that uses a communication handle (COM variable) to open a file that specifies b for the mode, the open fails with a -6 (Invalid Data Field) error.
KB90657 /Support/Resources-Tools/KnowledgeBase/KB90657 - 5/21/2024 10:31:02 PM If your groov EPIC is running a PAC Control strategy and becomes unresponsive, you may be experiencing this issue if you find messages about "Bad rss-counter" in the kern.log file.
KB90739 /Support/Resources-Tools/KnowledgeBase/KB90739 - 5/21/2024 10:15:31 PM A message that normally indicates you are using an invalid API key can also indicate you have this issue: any users with the Node-RED Dashboard UI permission on your groov EPIC processor prevents other users from making requests to the PAC Control REST APIs.
KB90783 /Support/Resources-Tools/KnowledgeBase/KB90783 - 5/21/2024 10:00:48 PM If you view the Data Service Status page from either the touchscreen or an external HDMI display, the groov Manage pages look and behave strangely: the navigation is misplaced and pages start to merge together.
KB90833 /Support/Resources-Tools/KnowledgeBase/KB90833 - 5/21/2024 9:31:53 PM When you click Download from the Download Support Info page (from the groov Manage Home page, click Info and Help > Support Download), the contents from the generated may be truncated if there are certain special characters ( ; / ? : @ & = + $ , # ) in the text.
KB90837 /Support/Resources-Tools/KnowledgeBase/KB90837 - 5/21/2024 9:03:20 PM The Status field in several groov Manage pages typically displays text, like Enabled or Running . With this issue, a Status field may occasionally display collision/explosion emojis (💥).
KB90892 /Support/Resources-Tools/KnowledgeBase/KB90892 - 5/21/2024 5:36:24 AM After downloading a PAC Control strategy or reconfiguring I/O or modifying Scratchpad values, you may observe—in your OPC UA client—that data reported by the Data Services OPC UA server remains the same, even though you can observe a change through other methods.
KB90875 /Support/Resources-Tools/KnowledgeBase/KB90875 - 5/21/2024 4:58:00 AM When you delete or modify tags, the Data Service's OPC UA server should report these tags as "bad" quality. However, with this issue, the Data Services OPC UA server may still report a valid value.
KB90789 /Support/Resources-Tools/KnowledgeBase/KB90789 - 5/21/2024 2:04:42 AM You may have this issue if you observe the following behaviors: MQTT with Sparkplug payloads publish a Sparkplug Device Death followed by a Device Birth on the OptoMMP device; MQTT with String payloads could intermittently publish all of the OptoMMP device’s tags; or OPC UA ta...
KB90870 /Support/Resources-Tools/KnowledgeBase/KB90870 - 5/20/2024 10:52:05 PM While browsing through tag folders from an OPC UA catalog, if you click on a folder with such a large number of tags (may be more than thousands) that a read timeout is exceeded and the browser may remain stuck, displaying Retrying on that folder.
KB90708 /Support/Resources-Tools/KnowledgeBase/KB90708 - 5/20/2024 9:53:37 PM This is an informational KB article. groov Server for Windows is behaving correctly. If you configured groov Server for Windows to run on a custom SSL port, you may notice it running on the default port 443 after upgrading to R4.5a or higher.
KB90856 /Support/Resources-Tools/KnowledgeBase/KB90856 - 5/20/2024 9:46:13 PM When attempting to modify an existing user in groov View Build mode, you may encounter the following error message: “Error: There was a database error when updating the user.” Your changes are not applied.
KB90818 /Support/Resources-Tools/KnowledgeBase/KB90818 - 5/20/2024 9:44:02 PM When you attempt to use a groov View Momentary Button on a Windows device with a touchscreen while in View mode, you may encounter a context menu appearing instead of the button being activated.
KB90805 /Support/Resources-Tools/KnowledgeBase/KB90805 - 5/20/2024 9:41:59 PM When choosing to display the Page menu as a folder tree in the Project Settings panel in groov View Build mode, you may encounter an empty page when viewing the project on the groov EPIC touchscreen or external HDMI monitor. You can only return to groov Manage.
KB90804 /Support/Resources-Tools/KnowledgeBase/KB90804 - 5/20/2024 9:39:34 PM When attempting to use groov View Build mode from an external HDMI monitor connected to groov EPIC processors, the application may hang while displaying “Loading pages…”. Note: groov EPIC does not support using groov View in Build mode through an external HDMI moni...