Opto22 - Resources & Tools

I/O unit's Inspect window incorrectly reports channel quality as good for missing module

Knowledge Base - KB88391 - 9/18/2019

Channel configured in a PAC Control strategy but module is not installed on the chassis should show 'Bad' in the Points [Detailed] tab of the I/O unit's Inspect window. It incorrectly shows Good.

Get Date & Time command doesn't get milliseconds of GRV-EPIC-PR1

Knowledge Base - KB88261 - 9/18/2019

If a PAC Control strategy running on a GRV-EPIC-PR1 runs the Get Date & Time command, element 7 of the table (which stores milliseconds) remains at 0.

OptoDataLink: Data links do not start

Knowledge Base - KB88490 - 9/17/2019

When the play button or menu item Run > Start all links is selected, the data links do not start. No errors are reported in the OptoDataLink Error log.

Uploading Configuration file to E1 or E2 I/O unit configures first point only

Knowledge Base - KB88384 - 9/17/2019

When you upload a configuration file to an E1 or E2, only the first point is configured. PAC Manager reports an error.

Closing a PAC Display Runtime project may cause Runtime to crash

Knowledge Base - KB88382 - 9/17/2019

Closing a PAC Display Runtime project may cause Runtime to crash.

PAC Display Configurator: Graphic Dynamic Attributes lets you select Fixed data Toggle when source is Prompt for data

Knowledge Base - KB88311 - 9/17/2019

In PAC Display Configurator's Graphic Dynamic Attributes dialog box, you can choose from two source options: fixed data and prompt for data. If you choose Prompt for data, the dialog box still allows you to select the Fixed Data Toggle button.

Some Windows dialog boxes do not appear correctly in PAC Display Configurator

Knowledge Base - KB88306 - 9/17/2019

When PAC Display Configurator opens a dialog box in Windows 10, the dialog box may not be rendered properly.

PAC Display Configurator: Recipe Upload/Download buttons grayed out when creating recipe file

Knowledge Base - KB88305 - 9/17/2019

When you're configuring a recipe in PAC Display Configurator, in the Tools > Create Recipe File dialog box, the Upload and Download buttons may be grayed out and can't be clicked.

PAC Display Runtime: Historical SuperTrends are not updated with new data

Knowledge Base - KB88198 - 9/17/2019

When you view a historical SuperTrend, new data does not appear when the SuperTrend is updated.

Showing the Mouse Pointer on groov EPIC

Videos - 9/11/2019

This video shows you how to show or hide the mouse pointer on your groov EPIC PR1 processor.

OptoTagPreserve

Downloads - 9/2/2016

OptoTagPreserve copies variables from your PAC Control strategy running on a groov EPIC processor or SNAP PAC controller and saves them in a password-protected binary file or a plain-text XML...more

Technical Note: groov EPIC Update Checklist

Documents - 2327 - 9/5/2019

This basic checklist gives a high-level view of steps for updating your groov EPIC processor with new firmware. If you've updated your GRV-EPIC-PR1 before, the checklist may be all you need; but...more

Unable to save groov Manage > Sparkplug changes

Knowledge Base - KB88506 - 9/4/2019

GRV-EPIC-PR1 Firmware

Downloads - 9/3/2019

This file contains all the firmware and software for the groov EPIC processor (GRV-EPIC-PR1). To find out what's included in the current release and past releases, check the GRV-EPIC-PR1 Firmware...more

Press Release: Opto 22 Releases groov EPIC version 1.4.1

Documents - 2326 - 9/3/2019

Opto 22’s groov EPIC firmware update version 1.4.1 enhances secure remote access with VPN and adds Inductive Automation Ignition options. The new update adds virtual private networking, new...more

Including "~" in communication handle results in -417 error

Knowledge Base - KB88498 - 8/27/2019

If you include a "~" in a communication handle, you will receive a -417 error.

Connection timeout parameter ignored

Knowledge Base - KB88494 - 8/27/2019

If you supply a value for Timeout to either the O22SnapIoMemMap::OpenEnet?() or O22SnapIoMemMap::OpenEnet2() methods, the timeout parameter is ignored.

Resetting GRV-EPIC-PR1 at start or end of RSS session may create unexpected behavior

Knowledge Base - KB88411 - 8/27/2019

If you reset or cycle power to the GRV-EPIC-PR1 when starting or disconnecting from an OptoSupport Remote Support Service (RSS) session, unexpected behavior may occur.

Table read returns wrong number of elements or error

Knowledge Base - KB88499 - 8/26/2019

Loss of controller host port communication

Knowledge Base - KB88495 - 8/26/2019

groov View for Android may crash when switching back to it

Knowledge Base - KB87698 - 8/22/2019

Switching back to the Android groov View app after using another application for several minutes may case the groov View app to crash.

How to Calibrate the groov EPIC Touchscreen

Videos - 8/22/2019

This step-by-step video shows how to calibrate the touchscreen on a groov EPIC PR1 processor.

Technical Note: Migrating from SNAP PAC to groov EPIC

Documents - 2323 - 8/21/2019

If you already have an Opto 22 SNAP PAC System, you may be looking at groov EPIC and wondering how it is different, and whether you should migrate to an EPIC system. What would you gain? What issues...more

Changing controller's string encoding doesn't take effect immediately

Knowledge Base - KB88135 - 8/21/2019

If you change the controller's string encoding, the change doesn't take effect immediately.

Help > groov Public API may result in "Can't read swagger" message

Knowledge Base - KB87607 - 8/21/2019

In Build mode of groov View, when you click Help > groov Public API, you'll see a message that says: Can't read swagger JSON from https://<your-pr1-address>/swagger.yaml