KB52368
Published: January 4, 2007
Revision: 2.0

ioDisplay Configurator may crash when SuperTrends are configured for very low scaling and refresh rates


Applies To:

ioDisplay Professional
ioDisplay Basic

Versions Affected:

Problem was discovered in version: R7.1e
Problem is fixed in version: R7.1g

Resolved In Version:

Problem is fixed in version: R7.1g


Symptoms:

ioDisplay Configurator crashes when a SuperTrend is configured to collect one point of data once a day, and then configured to display seven days of data.

To duplicate the problem:

  1. Configure a refresh group to scan once a day.
  2. Create a SuperTrend and configure the dynamic attributes so that it is set up as a real-time trend, and is assigned the refresh group that scans once a day.
  3. From the SuperTrend setup dialog, select the X-axis tab and set the Time Span to 7 days, with Major Division set up as 1 day, and Minor Division set up as 1.
  4. Select the Y-axis tab and set the Major division to 7 and the Minor division to 1, with Scaling set to Pen.
  5. Select the Pens 1-8 tab, check off Pen 1 and associate it with an ioControl tag.
  6. Click OK. Configurator crashes.

Resolution:

Opto 22 has resolved this issue.


Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


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