KB52495
Published: October 19, 2006
Revision: 2.0

I/O unit may reset if Outgoing PPP link is not established and event message emails or other TCP transmissions become active


Applies To:

SNAP-PAC-S1
SNAP-PAC-R1
SNAP-PAC-R2
SNAP-UP1-ADS
SNAP-UP1-M64
SNAP-UP1-D64
SNAP-LCE

Versions Affected:

Problem affects versions: R7.0a – R7.1f
Resolution is included beginning in beta version: B7.1g
Problem is fixed in version: R7.1g

Resolved In Version:

Problem is fixed in version: R7.1g


Symptoms:

If an email event message set up for Outgoing PPP is sent before the PPP connection is established, the I/O unit will reset once the connection is established.

To Reproduce the Problem

  1. Configure Outgoing PPP as the default gateway and to dial on demand.
    • Use ioManager, Communications→PPP Configure.

    • Set “Outgoing PPP” = enabled.

    • Select “Set Default Gateway to PPP” = Yes.

    • Set “PPP Link Always Connected” = No.

    • Other PPP settings must be configured appropriately for the modem and PPP access point used.

  2. While the PPP link is not established,
    • Use an ioControl strategy to send communications using a “tcp:” type handle to a remote host that is not on the same IP Subnet as the brain,
    or
    • Configure SMTP Server IP Address of the email configuration to an IP address that is not on the same subnet as the brain, and activate an email event message.

  3. The brain resets once the outgoing PPP link is established.

  4. Resolution:

    Opto 22 has resolved this issue.


    Questions?

    Contact: Opto 22 Product Support.
    Phone: 800-835-6786 or 951-695-3080
    Email: support@opto22.com


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