KB55540
Published: August 11, 2008
Revision: 2.0

Uninstalling FactoryFloor R4.0b and reinstalling FactoryFloor


Applies To:

FactoryFloor Software

Versions Affected:

Problem was discovered in version: R4.0b
Problem is resolved in version: R4.1a

Resolved In Version:

Problem is resolved in version: R4.1a


Symptoms:

After uninstalling FactoryFloor R4.0b, FactoryFloor cannot be reinstalled.


Workaround:

To resolve this issue, perform the following:

  1. Using Windows Explorer, navigate to C:\Program Files\InstallShield Installation Information. If this folder is not visible, it may be “hidden”. Choose Explorer Tools→Folder Options, and change the folder’s attributes to show hidden files.
  2. [image1]

  3. The folders are named as “Globally Unique Identifiers” (GUID). Under each folder, search for a Setup.ini file and look for the line beginning with "AppName=". If the application name refers to the uninstalled FactoryFloor version, then use the name of that subfolder in place of the term "GUID" in the steps that follow.
  4. Select Start, Run, and run regedit. Search for the following keys and if found, delete them.
    • HKEY_LOCAL_MACHINE\SOFTWARE\Opto22\FactoryFloor

    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\GUID

    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\InstallShield_GUID

    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\InstallShield Uninstall Information\GUID

Resolution:

Opto 22 has resolved this issue.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


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