KB57712
Published: August 2, 2007
Revision: 1.0

Tag database file (.otg) downloaded to E1 or E2 causes problems


Applies To:

E1
E2

Versions Affected:

Problem was discovered in version: Firmware R1.1b
Problem is fixed in version: Firmware R1.1c

Resolved In Version:

Problem is fixed in version: Firmware R1.1c


Symptoms:

If a tag database file is downloaded to a working E1 or E2 brain, communication to the brain is lost once power is cycled. The brain cannot be pinged or detected by PAC Manager.

This issue occurs only in brains that also exhibit the issue outlined in KB82173.

Resolution:

Opto 22 has resolved this issue. To regain communications with the brain, reset it to factory defaults according to the E1 and E2 User's Guide (Form 1563). Once communication has resumed, update the brain firmware to R1.1c or higher.


Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


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