KB80040
Published: February 19, 2008
Revision: 1.0

SNAP-LCM4 controllers with newer clock chip may reset with Cyrano firmware


Applies To:

SNAP-LCM4

Versions Affected:

Problem was discovered in version: April 2007 through February 2008
Problem corrected in controllers manufactured beginning: March 2008


Symptoms:

Using a SNAP-LCM4 controller with the newer clock chip and Cyrano firmware could produce erratic behavior. On occasion the Cyrano kernel downloads successfully, but at other times it cannot. If the kernel download is successful, the controller may reset if an attempt is made to synchronize the controller clock with the PC clock.


Resolution:

Opto 22 has resolved this issue. Contact Opto 22 Product Support to set up an RMA to have the controller modified.


Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


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