KB81375
Published: January 17, 2012
Revision: 2.0

Chart appears to hang if 'Open Outgoing Communication' is sent to a disconnected device


Applies To:

SNAP-PAC-S1
SNAP-PAC-S2
SNAP-PAC-S1-W
SNAP-PAC-S2-W
SNAP-PAC-R1
SNAP-PAC-R2
SNAP-PAC-R1-W
SNAP-PAC-R2-W

Versions Affected:

Problem was discovered in version: R9.1b
Problem is fixed in version: R9.1d

Resolved In Version:

Problem is fixed in version: R9.1d


Symptoms:

Typically, if the Open Outgoing Communication command is sent from a PAC Control strategy to a device that is not connected and powered up, an error -412 is posted to the controller message queue. Beginning in version R9.1b, it could take up to 75 seconds for the command to fail and post the -412 error message. This long response time causes the chart to wait and do nothing until the 75 seconds has expired.


Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


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