KB82632
Published: July 30, 2013
Revision: 1.0

PC reboot causes SoftPAC or PAC Sim to lose autorun, persistent variables, time zone


Applies To:

SOFTPAC firmware
SNAP PAC Sim software

Versions Affected:

Problem is fixed in version: R9.3d

Resolved In Version:

Problem is fixed in version: R9.3d


Symptoms:

When you reboot the PC on which SoftPAC is running, SoftPAC behaves like a hardware controller without a battery, which results in the clearing of:

  • The AutoRun flag
  • Persistent variable values
  • Values of variables configured to initialize on strategy download
  • Time zone settings, if they've been configured

This issue occurs only on some computers and only on some versions of Microsoft Windows. If it occurs, it will affect any strategy that uses any of the items listed above. The strategy will not auto-run, all init-on-download and persistent values will be set to zero, and the time zone will be set to UTC.


Workaround:

The only reliable workaround at this time is to use Windows XP instead of Vista/Win7.

Resolution:

Opto 22 is investigating this issue.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


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