KB82956
Published: December 10, 2013
Revision: 1.0

The welcome screen does not appear when groov is started the first time


Applies To:

GROOV-AT1

Versions Affected:

Follow the steps in the Workaround section.


Symptoms:

When groov is started the very first time, the groov App login page appears instead of the "Welcome to groov" screen.

Workaround:

Restore the groov Box to the default settings as follows:

  1. Turn the groov Box off by momentarily pressing the power button, and waiting for all LEDs except the PWR LED to turn off.
  2. Start the restore defaults operation by pressing the power button and holding it until the STOR LED blinks orange and the SYS LED blinks green.
  3. Wait for the STOR SYS LEDs to stop blinking.
  4. Wait another 30 seconds. This step is important because of a bug (see KB82937) that causes the LEDs to stop blinking before groov is restored to the default settings.

The groov Box defaults have been restored. Now you will see the groov Welcome screen and the first-time setup flow.


Resolution:

See the above Workaround.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


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