KB83140
Published: October 8, 2013
Revision: 1.0
When configuring WLAN on groov Box, spaces in SSID cause Box to lock up
Versions Affected:
Problem was discovered in version: groov Admin 1.570.28
Problem is fixed in version: groov Admin 1.570.29
Resolved In Version:
Problem is fixed in version: groov Admin 1.570.29
Symptoms:
You're in groov Admin, configuring the WLAN interface so that a wifi network can communicate with the groov Box. The groov Box becomes unresponsive and appears to be locked up.
Workaround:
Install groov Admin version 1.570.29, which fixes this issue. Go to manage.groov.com and follow directions to get the update.
If you cannot update to the newer version of groov Admin:
- Follow steps in the groov Box User's Guide to restore the Box to defaults. The Box will be able to communicate again over ETH0 or ETH1.
-
Rename the SSID to contain no spaces. Or enter the SSID with double quotes around the name.
Resolution:
This issue has been fixed in groov Admin version 1.570.29, available for download at manage.groov.com.
Questions?
Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com
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