KB83238
Published: October 8, 2013
Revision: 1.0

Applying security updates in groov Admin prevents access to groov App


Applies To:

GROOV-AT1

Versions Affected:

Problem was discovered in version: groov App R1.0c
Problem is fixed in version: groov Admin 1.570.31 and groov App R1.0d

Resolved In Version:

Problem is fixed in version: groov Admin 1.570.31 and groov App R1.0d


Symptoms:

If you apply security updates in groov Admin and then try to access groov App, a window appears asking for the license file. If you choose a valid license file, the following message is displayed:

"Error: The license is not valid because it has been modified. Please install a new license from www.opto22.com."

Version 1.570.23 of groov Admin had an "Apply Security Updates" button at the bottom of the System Information page. This button was removed in subsequent versions, but clicking it updates a number of resources on the groov Box, putting the system into an unknown state.


Resolution:

There are two updates that need to be applied in the following order:

  1. groov Admin 1.570.31
  2. groov App R1.0d

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


DISCLAIMER

This Opto 22 Knowledge Base ('OptoKB') article is intended to provide general technical information on a particular subject or subjects and is not an exhaustive treatment of such subjects. Accordingly, the information in this OptoKB article is not intended to constitute application, design, software, or other professional engineering advice or services. Opto 22 may modify the OptoKB articles at any time. Before making any decision or taking any action which might affect your equipment, you should consult a qualified professional.

OPTO 22 DOES NOT WARRANT THE COMPLETENESS, TIMELINESS, OR ACCURACY OF THE DATA CONTAINED IN THIS OPTOKB ARTICLE AND MAY MAKE CHANGES THERETO AT ANY TIME AT ITS SOLE DISCRETION WITHOUT NOTICE. FURTHER, ALL INFORMATION CONVEYED HEREBY IS PROVIDED TO USERS 'AS IS.' IN NO EVENT SHALL OPTO 22 BE LIABLE FOR ANY DAMAGES OF ANY KIND INCLUDING DIRECT, INDIRECT INCIDENTAL, CONSEQUENTIAL, LOSS PROFIT, OR DAMAGE, EVEN IF OPTO 22 HAS BEEN ADVISED ON THE POSSIBILITY OF SUCH DAMAGES.

OPTO 22 DISCLAIMS ALL WARRANTIES WHETHER EXPRESSED OR IMPLIED WITH RESPECT TO THE INFORMATION (INCLUDING HARDWARE, SOFTWARE, AND/OR FIRMWARE) PROVIDED HEREBY, INCLUDING THE IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTIBILITY, AND NON-INFRINGEMENT. Note that certain jurisdictions do not sanction the exclusion of implied warranties: thus, this disclaimer may not apply to you.

Copyright © 2019 Opto 22. All rights reserved.