KB83238
Published: October 8, 2013
Revision: 1.0

Applying security updates in groov Admin prevents access to groov App


Applies To:

GROOV-AT1

Versions Affected:

Problem was discovered in version: groov App R1.0c
Problem is fixed in version: groov Admin 1.570.31 and groov App R1.0d

Resolved In Version:

Problem is fixed in version: groov Admin 1.570.31 and groov App R1.0d


Symptoms:

If you apply security updates in groov Admin and then try to access groov App, a window appears asking for the license file. If you choose a valid license file, the following message is displayed:

"Error: The license is not valid because it has been modified. Please install a new license from www.opto22.com."

Version 1.570.23 of groov Admin had an "Apply Security Updates" button at the bottom of the System Information page. This button was removed in subsequent versions, but clicking it updates a number of resources on the groov Box, putting the system into an unknown state.


Resolution:

There are two updates that need to be applied in the following order:

  1. groov Admin 1.570.31
  2. groov App R1.0d

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


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