KB83281
Published: October 3, 2013
Revision: 1.0

Cannot communicate over Ethernet after restoring the groov Box


Applies To:

GROOV-AT1

Versions Affected:

Problem was discovered in version: 1.570.23
Problem is fixed in version: 1.570.30

Resolved In Version:

Problem is fixed in version: 1.570.30


Symptoms:

groov cannot communicate over Ethernet after restoring the groov box to defaults. You cannot find the groov box using groov Find.

Workaround:

1. Use groov Find to establish communications with the groov box over ETH0 or ETH1 as follows:

  • Connect ETH0 to a network, with or without a DHCP server available. If there is no DHCP server, wait 60 seconds for a Link-Local IP address to be assigned. Use groov Find to try and find the groov box.
  • Connect ETH1 to a network with a DHCP server available. Use groov Find to try and find the groov box.

2. Do the following only if you are not able to connect to either ETH0 or ETH1 as described in step 1:

Use groov Admin to re-enable the wired Ethernet interfaces. Go to the Network Configuration page and re-configure the Ethernet interface that was unable to communicate. NOTE: groov Admin will not show it as disabled.


Resolution:

Opto 22 has resolved this issue.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


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