KB83293
Published: December 19, 2013
Revision: 1.0

Applying security updates in groov Admin prevents groov Admin from loading groov App updates or restoring to defaults


Applies To:

GROOV-AT1
GROOV-AT1-SNAP

Versions Affected:

Version affected: groov Admin 1.570.23
Problem is fixed in version: groov Admin 1.570.31

Resolved In Version:

Problem is fixed in version: groov Admin 1.570.31


Symptoms:

groov App displays a message that asks for a valid license file, as follows:

"When searching for a valid license-file, one or more errors were encountered:

The license is not valid because it has been modified. Please install a new license from www.opto22.com.

Please locate and upload a valid license-file."

After you click the "Choose License" button and try to import the valid license file, the following the error appears:

"Error: The license is not valid because it has been modified. Please install a new license from www.opto22.com."


Resolution:

Opto 22 has resolved this issue. When installing the latest groov software, make sure to install groov Admin first and then install groov App.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


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