KB83293
Published: December 19, 2013
Revision: 1.0

Applying security updates in groov Admin prevents groov Admin from loading groov App updates or restoring to defaults


Applies To:

GROOV-AT1
GROOV-AT1-SNAP

Versions Affected:

Version affected: groov Admin 1.570.23
Problem is fixed in version: groov Admin 1.570.31

Resolved In Version:

Problem is fixed in version: groov Admin 1.570.31


Symptoms:

groov App displays a message that asks for a valid license file, as follows:

"When searching for a valid license-file, one or more errors were encountered:

The license is not valid because it has been modified. Please install a new license from www.opto22.com.

Please locate and upload a valid license-file."

After you click the "Choose License" button and try to import the valid license file, the following the error appears:

"Error: The license is not valid because it has been modified. Please install a new license from www.opto22.com."


Resolution:

Opto 22 has resolved this issue. When installing the latest groov software, make sure to install groov Admin first and then install groov App.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


DISCLAIMER

This Opto 22 Knowledge Base ('OptoKB') article is intended to provide general technical information on a particular subject or subjects and is not an exhaustive treatment of such subjects. Accordingly, the information in this OptoKB article is not intended to constitute application, design, software, or other professional engineering advice or services. Opto 22 may modify the OptoKB articles at any time. Before making any decision or taking any action which might affect your equipment, you should consult a qualified professional.

OPTO 22 DOES NOT WARRANT THE COMPLETENESS, TIMELINESS, OR ACCURACY OF THE DATA CONTAINED IN THIS OPTOKB ARTICLE AND MAY MAKE CHANGES THERETO AT ANY TIME AT ITS SOLE DISCRETION WITHOUT NOTICE. FURTHER, ALL INFORMATION CONVEYED HEREBY IS PROVIDED TO USERS 'AS IS.' IN NO EVENT SHALL OPTO 22 BE LIABLE FOR ANY DAMAGES OF ANY KIND INCLUDING DIRECT, INDIRECT INCIDENTAL, CONSEQUENTIAL, LOSS PROFIT, OR DAMAGE, EVEN IF OPTO 22 HAS BEEN ADVISED ON THE POSSIBILITY OF SUCH DAMAGES.

OPTO 22 DISCLAIMS ALL WARRANTIES WHETHER EXPRESSED OR IMPLIED WITH RESPECT TO THE INFORMATION (INCLUDING HARDWARE, SOFTWARE, AND/OR FIRMWARE) PROVIDED HEREBY, INCLUDING THE IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTIBILITY, AND NON-INFRINGEMENT. Note that certain jurisdictions do not sanction the exclusion of implied warranties: thus, this disclaimer may not apply to you.

Copyright © 2024 Opto 22. All rights reserved.