Published: June 4, 2014
groov App password reset does not work for account holder
- GROOV-AT1, GROOV-AT1-SNAP
- GROOV-SVR-WIN, GROOV-SVR-WIN-SNAP
groov App R2.0c and lower
Resolved In Version:
groov App R2.1a
If a groov View account holder forgets his or her password, an admin can go into groov Build and initiate a password reset, providing a temporary password. However, the user is unable to use the temporary password to log in and set a new password.
You can delete the current account and recreate it, but you will need to reset permissions and user settings.
Opto 22 has resolved this issue.
Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
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