KB83707
Published: March 11, 2014
Revision: 1.0

Groov Server Fails to validate license file and reports a "Date provided was invalid" error


Applies To:

GROOV-SVR-WIN
GROOV-SVR-WIN-SNAP

Versions Affected:

Problem was discovered in version: R2.1a
Problem is fixed in version: R2.1b

Resolved In Version:

Problem is fixed in version: R2.1b


Symptoms:

When accessing groov Server from your browser, a message box asks for a license file or to start a free trial even if a valid license file is already installed. Attempts to install a valid license result in the following error: "Date provided was invalid."

This problem affects all Windows operating system locales that use a date format different from that used in the U.S.


Resolution:

Opto 22 has resolved this issue.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


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