KB83979
Published: September 9, 2014
Revision: 1.0

groov Server for Windows installation fails when trying to install the groov User's guide


Applies To:

GROOV-SVR-WIN
GROOV-SVR-WIN-SNAP

Versions Affected:

Versions affected: All versions


Symptoms:

When trying to install groov Server for Windows, an error occurs when the groov User's Guide is being installed. The installation fails and you cannot upgrade to the latest version.

Workaround:

Click the "Ignore" button to skip installing the User's Guide and allow the groov App install to continue.

If the installation keeps failing when trying to install the groov User's Guide, close the installation and make sure that Adobe Reader is closed. If Adobe Reader does not appear to be running, check the Task Manager for any Adobe Reader processes and make sure they are stopped. Then try to install groov Server for Windows again.


Resolution:

Opto 22 has resolved this issue. See the Workaround.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


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