Published: November 7, 2014
PAC Manager may hang when downloading configuration file (OTG file) if file is corrupted
Problem was discovered in version: R9.4a
When you're downloading an I/O unit configuration file (OTG file), if PAC Manager appears to hang, it may be trying to process a corrupted configuration file (<filename>.otg file). This issue appears to be rare.
One of the indications of possible corruption is an unusually large file. Most I/O unit configuration files are very small, around 20 kB. If a file is larger than 1 MB, it is possible it is corrupted.
Make a backup copy of the I/O unit configuration file and then open the file with a text editor. Delete all instances of placeholder lines and then save the file. Placeholder lines look something like these:
Opto 22 is investigating this issue.
Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
This Opto 22 Knowledge Base ('OptoKB') article is intended to provide general technical information on a particular subject or subjects and is not an exhaustive treatment of such subjects. Accordingly, the information in this OptoKB article is not intended to constitute application, design, software, or other professional engineering advice or services. Opto 22 may modify the OptoKB articles at any time. Before making any decision or taking any action which might affect your equipment, you should consult a qualified professional.
OPTO 22 DOES NOT WARRANT THE COMPLETENESS, TIMELINESS, OR ACCURACY OF THE DATA CONTAINED IN THIS OPTOKB ARTICLE AND MAY MAKE CHANGES THERETO AT ANY TIME AT ITS SOLE DISCRETION WITHOUT NOTICE. FURTHER, ALL INFORMATION CONVEYED HEREBY IS PROVIDED TO USERS 'AS IS.' IN NO EVENT SHALL OPTO 22 BE LIABLE FOR ANY DAMAGES OF ANY KIND INCLUDING DIRECT, INDIRECT INCIDENTAL, CONSEQUENTIAL, LOSS PROFIT, OR DAMAGE, EVEN IF OPTO 22 HAS BEEN ADVISED ON THE POSSIBILITY OF SUCH DAMAGES.
OPTO 22 DISCLAIMS ALL WARRANTIES WHETHER EXPRESSED OR IMPLIED WITH RESPECT TO THE INFORMATION (INCLUDING HARDWARE, SOFTWARE, AND/OR FIRMWARE) PROVIDED HEREBY, INCLUDING THE IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTIBILITY, AND NON-INFRINGEMENT. Note that certain jurisdictions do not sanction the exclusion of implied warranties: thus, this disclaimer may not apply to you.
Copyright © 2023 Opto 22. All rights reserved.