Published: January 15, 2015
In groov View for Android on a Samsung device, cannot input characters or text
On a Samsung mobile device with Android 4.4.2, when an input text box or area appears, nothing happens when you press a character on the keyboard.
Note: This issue appears to occur only with a Samsung keyboard.
There are 3 possible workarounds:
- Long-press the first character you want to input until it appears. After that all other characters should work.
- Use a different keyboard other than Samsung's default keyboard.
- Turn off predictive text.
Opto 22 is investigating this issue.
Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
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