KB84417
Published: January 27, 2015
Revision: 1.0

groov may become unresponsive, you may be unable to login, or a login timeout occurs


Applies To:

GROOV-AR1
GROOV-AR1-SNAP
GROOV-SVR-WIN
GROOV-SVR-WIN-SNAP
GROOV-AT1
GROOV-AT1-SNAP

Versions Affected:

Problem affects versions: R2.3a - R2.3b
Problem is fixed in version: R2.3c

Resolved In Version:

Problem is fixed in version: R2.3c


Symptoms:

If groov becomes unresponsive, if you are unable to login, or if a login timeout occurs, there may be an issue with the log database becoming too large.

Workaround:

Try restarting the groov Box or groov Server. If restarting does not resolve the issue, follow these steps:

For a groov Box:

  1. Open groov Admin and back up the current project (System > Backup and Restore).
  2. Turn off the groov Box.
  3. Restore the Box to defaults by depressing the power button and holding it for at least 8 seconds.
  4. Go back to groov Admin and restore the project you just backed up.

For groov Server for Windows:
  1. Right-click the groov Monitor icon in the Windows tray (bottom right) and choose Stop groov Server from the pop-up menu.
  2. Navigate to the groov folder where the logs are stored (typically C:\Program Files (x86)\Opto22\groov\).
  3. Delete the logs.db file.
  4. Right-click the groov Monitor icon again and choose Start groov Server.

Resolution:

Opto 22 has resolved this issue.
NOTE: If this issue occurs, you need to do two things:

  1. Follow the steps in the Workaround to fix the issue.
  2. Update your groov to version 2.3c or higher to prevent the issue from occurring again. To update, go to manage.groov.com and log in. Click Show under the Details column for your groov and get the latest groov App or groov Server update.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


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