KB84591
Published: March 24, 2015
Revision: 1.0

E1/E2 brain board may be unresponsive after changing IP settings


Applies To:

E1
E2

Versions Affected:

Problem affects versions: Firmware R1.1d and R1.1e
Problem is fixed in version: Firmware R1.2a

Resolved In Version:

Problem is fixed in version: Firmware R1.2a


Symptoms:

When using the Change IP Settings tool in PAC Manager to change the IP settings on an E1 or E2 brain board, you may receive an error message: "Communication error with 192.168.0.1 - 0xFFFFFFFE". Afterwards your device may become unresponsive. Once the device is responding again, you will see that the IP settings have been changed.

Workaround:

  1. Cycle power on the E1 or E2.
  2. If that doesn't work, in PAC Manager choose Tools > Find Opto 22 MMP Devices. Check to see if the device reset and is sending a BootP request.
  3. If the device is still unresponsive, contact Opto22 Product Support.

Resolution:

Opto 22 has resolved this issue.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


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