KB84634
Published: March 27, 2015
Revision: 2.0

HART protocol input module stops receiving HART responses


Applies To:

SNAP-AIMA-iH

Versions Affected:

Problem affects versions: Module firmware R1.0c
Problem is fixed in version: Module firmware R1.0d

Resolved In Version:

Problem is fixed in version: Module firmware R1.0d


Symptoms:

When communicating with HART field devices, you may stop receiving responses to HART commands in the controller. However, the module is still transmitting and the field device is still responding.

This issue affects only the HART input module, SNAP-AIMA-iH.

Resolution:

Opto 22 has resolved this issue.

NOTE: The fix is in a new version of the module's firmware (not the brain's), which you can install on your module.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


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