KB84682
Published: April 17, 2015
Revision: 2.0

SuperTrends do not start until after the first PAC Display Allowed User logs in


Applies To:

PAC Display Basic
PAC Display Professional

Versions Affected:

Problem affects: All versions
Problem is fixed in version: R9.5a

Resolved In Version:

Problem is fixed in version: R9.5a


Symptoms:

When PAC Display Runtime starts and loads a project that has PAC Display Allowed Users configured, the first thing PAC Display does is prompt for a user to log in. However, until the first user logs in, SuperTrends do not start logging data. Once a user logs in, the SuperTrends start logging. (If a user later logs out, the SuperTrends continue running.) This creates an issue where there would be gaps in trending if PAC Display Runtime was restarted for any reason without someone logging in right away.

Workaround:

Log in right away after starting PAC Display Runtime.

Resolution:

Opto 22 has resolved this issue.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


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