KB86020
Published: July 21, 2016
Revision: 2.0

SoftPAC: Cannot use "Update Firmware" option to upgrade to R9.5a (or higher)


Applies To:

SOFTPAC

Versions Affected:

Versions affected: R9.4b and lower


Symptoms:

In any version of SoftPAC, if you try to use the Update Firmware link in SoftPAC Monitor to upgrade to version R9.5a (or higher), you will not find the correct firmware file.

Due to updates in SoftPAC software, the firmware cannot be upgraded from R9.4 or lower by using the Upgrade Firmware link. To update SoftPAC from version R9.4 or lower to version R9.5a or higher, you must run the PAC Project software installer.

Resolution:

Instead of using the Update Firmware feature, install SoftPAC version R9.5a (or higher) directly from the PAC Project R9.5000 (or higher) installation file. You can download SoftPAC from the Opto 22 Downloads webpage.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


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