KB86342
Published: June 26, 2017
Revision: 2.0

PAC Display: Convert SuperTrend Files dialog box doesn't list files with five-character file extensions


Applies To:

PAC Display Basic
PAC Display Professional

Versions Affected:

Versions affected: R9.0a through R9.6d
Problem is fixed in version: R9.6e

Resolved In Version:

Problem is fixed in version: R9.6e


Symptoms:

Note: This issue affects both PAC Display Configurator and PAC Display Runtime.

The Convert SuperTrend Files application (Tools > Convert SuperTrend Files) displays historical log files only when they have the older, three-character file extension.

For example, if you have two SuperTrend historical log files—one with a file extension of .T00 and the other with the newer, five-character file extension of  .T0000—only the .T00 file is displayed in the Convert SuperTrend Files dialog box. The newer file exists, but the application doesn't display it in the list.

Resolution:

Opto 22 has resolved this issue.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


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