KB86355
Published: December 14, 2016
Revision: 3.0

PAC Display Runtime: Error when using on-screen keyboard to browse for SuperTrend historical log files


Applies To:

PAC Display Basic
PAC Display Professional

Versions Affected:

Versions affected: R9.5a through Beta build B9.5d-0042
Problem is fixed in version: R9.5d
Versions affected:

Resolved In Version:

Problem is fixed in version: R9.5d


Symptoms:

Note: For this issue to happen, PAC Display Runtime must be configured to use the on-screen keyboard for touchscreen computers (Configure > Runtime > General tab).

When using the on-screen keyboard option in PAC Display Runtime, if you press the Browse button to locate a SuperTrend historical log file (SuperTrend graphic > Historical mode button > Browse), PAC Display Runtime displays a "Failure finding specified resource" error message.

Workaround:

This issue doesn't happen if you use a mouse or a regular keyboard to locate and open a SuperTrend historical log file.

Resolution:

Opto 22 has resolved this issue.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


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