KB86382
Published: January 26, 2017
Revision: 2.0

Error in groov Build when importing Modbus tags containing Unicode characters


Applies To:

GROOV-AR1-BASE
GROOV-SVR-WIN-BASE
GROOV-AR1
GROOV-AR1-SNAP
GROOV-SVR-WIN
GROOV-SVR-WIN-SNAP
GROOV-AT1
GROOV-AT1-SNAP

Versions Affected:

Problem affects versions: R2.3a through R3.3b
Problem is fixed in version: R3.4a

Resolved In Version:

Problem is fixed in version: R3.4a


Symptoms:

In groov Build, when you try to import Modbus tags containing unicode characters, you see the following error message: "An error occurred while trying to interpret and save your uploaded tags."

The tags are added to the database after a page refresh, but their names contain garbage characters. You can confirm this by refreshing the page and returning to the Configure Modbus Tags dialog box.

Workaround:

  1. Edit the Modbus tags CSV file in a text editor and rename any tags that contain unicode characters.
  2. Open the Configure Modbus Tags dialog box in groov Build.
  3. Delete all garbage tags.
  4. Reimport the unicode-free Modbus tags CSV file.

Resolution:

Opto 22 has resolved this issue.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


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