KB86520
Published: April 25, 2017
Revision: 2.0

Kiosk and Operator users cannot download groov trend data


Applies To:

GROOV-AR1-BASE
GROOV-SVR-WIN-BASE
GROOV-AR1
GROOV-AR1-SNAP
GROOV-SVR-WIN
GROOV-SVR-WIN-SNAP
GROOV-AT1
GROOV-AT1-SNAP

Versions Affected:

Problem affects versions: R3.1a-R3.3b
Problem is fixed in version: R3.4a

Resolved In Version:

Problem is fixed in version: R3.4a


Symptoms:

In the upper-right corner of Trend gadgets there's a button to allow you to download scanned data for that trend. The button is visible for Kiosk and Operator users, but when they click it, they get a 403 Forbidden HTTP error.

Resolution:

Opto 22 has resolved this issue. Kiosk users will no longer see the button. Operators will see it and be able to download trend data.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


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