KB86622
Published: April 19, 2017
Revision: 2.0

PAC Display Runtime Professional shuts down when a PID button is clicked


Applies To:

PAC Display Professional

Versions Affected:

Problem was discovered in version: R9.6c
Lower versions may be affected
Problem is fixed in version: R9.6d

Resolved In Version:

Problem is fixed in version: R9.6d


Symptoms:

PAC Display Runtime Pro shuts down when you click a PID button.

The symptoms you'll see depend on how Runtime was started:

  • If you open Runtime directly (for example, from the Windows Start menu), when you click the PID button, the PID Viewer is displayed (but it won't have any data in it) and Windows displays a message, "PAC Display Runtime Professional has stopped working."
  • If you use PAC Display Configurator's "Save Project and Load Runtime" menu option to open Runtime, when you click the PID button, Runtime disappears. Runtime still shows as a running application in the Windows Task Bar, and if you click it, Runtime opens without any project being loaded.

Resolution:

Opto 22 has resolved this issue.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


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