KB86971
Published: September 26, 2017
Revision: 2.0

In groov, events stop updating and sending notifications


Applies To:

GROOV-AR1-BASE
GROOV-SVR-WIN-BASE
GROOV-AR1
GROOV-AR1-SNAP
GROOV-SVR-WIN
GROOV-SVR-WIN-SNAP
GROOV-AT1
GROOV-AT1-SNAP

Versions Affected:

R3.0a through R3.4b

Resolved In Version:

R3.4c


Symptoms:

Events stop changing states. Events that were active stay active, and those that were inactive stay inactive, regardless of their tag values. Message logs stop showing updates, and you stop seeing updates in the groov System log as well.

This issue occurs only if you have a custom event message, with the message text coming from a string variable or string table element, and the custom message previously contained something but ends up entirely empty. For example, if the only thing in the message editor is a tag reference, and that tag’s value ends up as an empty string, this issue will occur.

Workaround:

Add a space or other content to the empty custom event message.

Resolution:

Opto 22 has resolved this issue.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


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