KB86979
Published: November 28, 2017
Revision: 2.0

groov View reports errors for SNAP PAC controllers, but controllers look fine in PAC Control


Applies To:

GROOV-AR1-BASE
GROOV-SVR-WIN-BASE
GROOV-AR1
GROOV-AR1-SNAP
GROOV-SVR-WIN
GROOV-SVR-WIN-SNAP
GROOV-AT1
GROOV-AT1-SNAP

Versions Affected:

Versions affected: R1.0a through R3.4b

Resolved In Version:

R3.4c


Symptoms:

One or more SNAP PAC controllers start reporting errors in groov View, typically after a network interruption of some kind. If you check these controllers in PAC Control, they appear to be fine, but groov continues to see errors.

groov logs show repeated communication errors while trying to read a CONTROL_ENGINE tag, with positive numbers in the error code field.

Workaround:

Restart groov.

Resolution:

Opto 22 has resolved this issue.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


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