Published: November 14, 2017
groov Admin update v47 fails (or Ignition Edge Status "is in an unknown state")
groov Admin 1.570.47
Resolved In Version:
groov Admin 1.570.48
If you attempted to upgrade to groov Admin 1.570.47, you may see:
- The upgrade succeeds, but when you look at the System Information page, the groov Admin version is less than 47.
- If you're upgrading from groov Admin 45 or earlier, the groov Box may be unable to boot.
- The upgrade appears to have succeeded, but when you check Ignition Edge in your groov Box (groov Admin menu > Ignition Edge), in the Status section, you see "Ignition Edge is in an unknown state."
Opto 22 has resolved this issue in groov Admin 1.570.48.
However, if you attempted to install groov Admin 1.570.47, to resolve this issue you must:
- First, reset your groov Box to factory defaults (see steps in the groov Box User's Guide).
- Then, install groov Admin 1.570.48.
Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
This Opto 22 Knowledge Base ('OptoKB') article is intended to provide general technical information on a particular subject or subjects and is not an exhaustive treatment of such subjects. Accordingly, the information in this OptoKB article is not intended to constitute application, design, software, or other professional engineering advice or services. Opto 22 may modify the OptoKB articles at any time. Before making any decision or taking any action which might affect your equipment, you should consult a qualified professional.
OPTO 22 DOES NOT WARRANT THE COMPLETENESS, TIMELINESS, OR ACCURACY OF THE DATA CONTAINED IN THIS OPTOKB ARTICLE AND MAY MAKE CHANGES THERETO AT ANY TIME AT ITS SOLE DISCRETION WITHOUT NOTICE. FURTHER, ALL INFORMATION CONVEYED HEREBY IS PROVIDED TO USERS 'AS IS.' IN NO EVENT SHALL OPTO 22 BE LIABLE FOR ANY DAMAGES OF ANY KIND INCLUDING DIRECT, INDIRECT INCIDENTAL, CONSEQUENTIAL, LOSS PROFIT, OR DAMAGE, EVEN IF OPTO 22 HAS BEEN ADVISED ON THE POSSIBILITY OF SUCH DAMAGES.
OPTO 22 DISCLAIMS ALL WARRANTIES WHETHER EXPRESSED OR IMPLIED WITH RESPECT TO THE INFORMATION (INCLUDING HARDWARE, SOFTWARE, AND/OR FIRMWARE) PROVIDED HEREBY, INCLUDING THE IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTIBILITY, AND NON-INFRINGEMENT. Note that certain jurisdictions do not sanction the exclusion of implied warranties: thus, this disclaimer may not apply to you.
Copyright © 2023 Opto 22. All rights reserved.