KB87053
Published: November 14, 2017
Revision: 2.0

groov Admin update v47 fails (or Ignition Edge Status "is in an unknown state")


Applies To:

GROOV-AR1-BASE
GROOV-AR1
GROOV-AR1-SNAP

Versions Affected:

groov Admin 1.570.47

Resolved In Version:

groov Admin 1.570.48


Symptoms:

If you attempted to upgrade to groov Admin 1.570.47, you may see:

  • The upgrade succeeds, but when you look at the System Information page, the groov Admin version is less than 47.
     
  • If you're upgrading from groov Admin 45 or earlier, the groov Box may be unable to boot.
     
  • The upgrade appears to have succeeded, but when you check Ignition Edge in your groov Box (groov Admin menu > Ignition Edge), in the Status section, you see "Ignition Edge is in an unknown state."

Resolution:

Opto 22 has resolved this issue in groov Admin 1.570.48. 
However, if you attempted to install groov Admin 1.570.47, to resolve this issue you must:

  1. First, reset your groov Box to factory defaults (see steps in the groov Box User's Guide).
  2. Then, install groov Admin 1.570.48.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


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