KB87136
Published: March 14, 2018
Revision: 2.0

groov View fails to launch and recommends installing "groovversion null"


Applies To:

GROOV-AR1
GROOV-AR1-BASE
GROOV-AR1-SNAP
GROOV-AT1
GROOV-AT1-SNAP
GROOV-SVR-WIN
GROOV-SVR-WIN-BASE
GROOV-SVR-WIN-SNAP

Versions Affected:

All versions through R3.4c

Resolved In Version:

R3.5a


Symptoms:

After a power loss, you may be unable to launch groov View. When groov View attempts to launch, it displays a message that starts with: 
This groov project was created in a newer version of groov than the one you have. 

Further down, the message contains these words: 
1. Go to manage.groov.com and get groov version null or newer.

Note that the message calls for groov version "null."

Workaround:

Try one of these workarounds:

  • Upgrade to groov Admin version 1.570.49.
    Then, restore the project from within groov Admin.

  • Restore to factory defaults
1.    Use groov Admin to back up the project.
2.    Reset the groov Box to factory defaults.
3.    Install all the necessary updates.
4.    Then, restore the project onto the same groov Box.
  • Use groov Admin to back up the project.
    Then, restore the project onto another groov Box Edge Appliance.
    With this option, you'll be able to restore the project to the original groov Box only after you've installed the fix to this issue.

Resolution:

Opto 22 has resolved this issue.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


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