KB87145
Published: March 14, 2018
Revision: 2.0

groov View forces you to change your password every time you log in


Applies To:

GROOV-AR1
GROOV-AR1-BASE
GROOV-AR1-SNAP
GROOV-AT1
GROOV-AT1-SNAP
GROOV-SVR-WIN
GROOV-SVR-WIN-BASE
GROOV-SVR-WIN-SNAP

Versions Affected:

groov View R3.4c (Lower versions may also be affected)

Resolved In Version:

R3.5a


Symptoms:

Every time you log in to groov View, a message prompts you to change your password (even if you've already changed it).

Workaround:

  1. Log in to groov View as an Admin user.
  2. In groov Build, select Configure > Accounts.
  3. Click the Edit (pencil) button for the operator having this issue.
  4. On the Edit user dialog box, UNcheck "Require password change at next login."
  5. Then click Update User.
Now the operator should be able to log in without being prompted for a new password.

Resolution:

Opto 22 has resolved this issue.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


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