KB87457
Published: June 13, 2018
Revision: 1.0

PAC Display Configurator won't finish loading project


Applies To:

PAC Display Basic
PAC Display Professional

Versions Affected:

All versions through R10.a

Resolved In Version:

R10.0b


Symptoms:

Sometimes when you open a project in PAC Display Configurator, you'll see the typical "loading" messages (for example, "Verifying and reading in data" or "Reading internal list objects") but the project never finishes loading.

In this particular issue, PAC Display Configurator has opened another "loading" message that is hidden. The message starts like this: "Project Load Error. The following strategy files cannot be found." Sometimes the message is invisible (in which case there is no workaround). But other times the message is hiding behind another window on your computer's monitor (in which case you can use the Workaround below).
 

Workaround:

To find the error message, hover your mouse cursor over the PAC Display icon in the Windows taskbar: you'll see at least one thumbnail image representing PAC Display Configurator. If you see another thumbnail image, it could be the hidden loading message box. Click the thumbnail image, and when the message is visible on your monitor, click the Close icon (the small X in the upper-right corner of the message box) to close the message and finish loading PAC Display.

Resolution:

Opto 22 has resolved this issue.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


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