KB87729
Published: February 14, 2019
Revision: 1.0

If multiple Control Engine devices are used on a single IP address, but on different ports, one device going offline causes errors in others


Applies To:

GRV-EPIC-PR1
GROOV-AR1
GROOV-AR1-BASE
GROOV-AR1-SNAP
GROOV-AT1
GROOV-AT1-SNAP
GROOV-SVR-WIN
GROOV-SVR-WIN-BASE
GROOV-SVR-WIN-SNAP

Versions Affected:

groov View R4.0d and lower
GRV-EPIC-PR1 firmware 1.2.2 and lower

Resolved In Version:

groov View R4.1a
GRV-EPIC-PR1 firmware 1.3.0


Symptoms:

If you are using multiple Control Engine devices on a single IP address, but on different ports, and one of the devices goes offline, you will see errors on the other devices.

Note: This only applies in this particular case: multiple control engine devices sharing the same IP address but listening on different ports.

Resolution:

Opto 22 has resolved this issue.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


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