KB88069
Published: August 20, 2019
Revision: 1.0

System Update: Upload progress bar stops; banner turns red


Applies To:

Firmware for GRV-EPIC-PR1

Versions Affected:

All versions prior to 1.4.0

Resolved In Version:

1.4.0


Symptoms:

During the Upload step of a system update (from groov Manage Home page, click Maintenance > Update), the progress bar will stop and the groov Manage title bar (in the background) will turn red. No error message is displayed.

Workaround:

Restore the unit to factory defaults. For instructions, see “How to Reset to Factory Defaults” in the groov EPIC User’s Guide (form 2267). When the restore is complete, do the system update again.

Resolution:

Opto 22 has resolved this issue.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


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