KB88153
Published: April 16, 2021
Revision: 2.0

System update window stops showing progress


Applies To:

Firmware for:

  • GRV-EPIC-PR1
  • GRV-R7-MM1001-10

Versions Affected:

GRV-EPIC-PR1: All versions prior to 3.2.0
GRV-R7-MM1001-10: All versions

Resolved In Version:

GRV-EPIC-PR1: 3.2.0


Symptoms:

In rare cases, when you start a system update, the window that shows the progress of the update may stop showing progress after the "Upload" step. However, the update is still proceeding.

Workaround:

View the logs to determine the current progress of the system update:

  1. Open another tab or browser window.
  2. Enter the hostname of your groov EPIC or groov RIO.
  3. Click Info and Help > Logs.
  4. Click groov Manage. You will see that lines are still being added to the log. Some lines will have [INFO] followed by SystemUpdate or Express.

Resolution:

Opto 22 has resolved this issue and will include the fix in an upcoming release.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


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