KB88156
Published: April 22, 2019
Revision: 1.0

GRV-EPIC-PR1 Firmware Update Hangs


Applies To:

Firmware for GRV-EPIC-PR1

Versions Affected:

All versions prior to 1.3.1

Resolved In Version:

1.3.1


Symptoms:

If your GRV-EPIC-PR1 is currently using firmware 1.3.0 or lower, when you update firmware, groov Manage may "hang" on the "Install Update" step. In most cases, the new firmware will have installed successfully, but the initial reboot may not have completed correctly.

Workaround:

If groov Manage remains on the "Install Update" screen for more than 30 minutes, then use the groov EPIC processor touchscreen to Restart the GRV-EPIC-PR1 (Home > System > Restart).

Resolution:

Opto 22 has resolved this issue.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


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